Privacy Policy

RiverSmart Appliance Repair respects your privacy and is committed to protecting the information you provide through this website. This Privacy Policy explains how information is collected, used, shared, and protected when you visit this website, submit a call request or service request form, call us, or otherwise communicate with us in connection with appliance repair services. By using this website or contacting us for service, you acknowledge and agree to the practices described in this Privacy Policy.

This website is primarily informational and does not process payments, credit card information, or other financial account information through the website. If you submit information through the website’s call request or service request form, that information is transmitted to us by email for follow-up and service-related communication.

We may collect personal information that you voluntarily provide when you contact us, submit a request form, call us, send an email, or otherwise communicate with us. This information may include your name, telephone number, email address, street address, appliance details, service request details, scheduling preferences, and any other information you choose to provide in your message or communication.

We may also collect certain non-personal information automatically when you visit the website. This may include your browser type, device type, operating system, IP address, approximate geographic location, referral source, pages viewed, time spent on pages, dates and times of visits, and general website interaction data. This information may be collected through cookies, web beacons, server logs, and similar technologies used to help operate the website and improve user experience.

Cookies and similar technologies may be used to remember user preferences, analyze website traffic, understand how visitors use the website, improve website functionality, and support the performance and security of the website. Non-personal browsing data collected through cookies or web beacons may be used to enhance content, improve navigation, and better understand user interests and behavior. You may be able to limit certain cookies through your browser settings, but doing so may affect website functionality.

We use the information collected for legitimate business and service-related purposes, including responding to inquiries, scheduling and confirming service requests, communicating about appointments, providing customer support, improving operations, maintaining records, protecting against misuse of the website, analyzing website performance, and complying with legal obligations. Information you provide may also be used to follow up regarding your request, service history, or related operational matters.

By calling us, submitting a request form, or otherwise providing your contact information in connection with a service inquiry, you expressly agree that RiverSmart Appliance Repair and its partners may contact you by phone, email, or text message for service-related purposes. These communications may include appointment scheduling, appointment confirmation, service updates, follow-up communications, operational notices, and related customer service matters. Your consent to such communications applies to the contact information you provide.

You further acknowledge and agree that your information may be shared with trusted partners when reasonably necessary for operational, scheduling, dispatch, administrative, technical, customer support, marketing support, or service fulfillment purposes. These trusted partners may include contractors, technicians, communication providers, website service providers, hosting providers, analytics providers, and other vendors or business partners who assist in operating the business or delivering requested services. Information shared will be limited to what is reasonably necessary for those purposes.

We do not sell personal information for monetary consideration through this website. However, we may disclose information when we believe such disclosure is reasonably necessary to protect our rights, enforce our terms, respond to claims, prevent fraud or misuse, comply with applicable law, regulation, legal process, court order, or governmental request, or in connection with a business transition such as a merger, acquisition, restructuring, sale of assets, or similar transaction.

Because request form submissions are sent by email, information transmitted through the website may pass through third-party systems used for website hosting, email transmission, spam filtering, or related technical processing. While reasonable measures may be used to protect information, no method of internet transmission or electronic storage can be guaranteed to be completely secure. By using the website and submitting information, you understand and accept these inherent risks.

We may retain information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including responding to inquiries, maintaining business and service records, resolving disputes, enforcing agreements, complying with legal obligations, and improving operations. Retention periods may vary depending on the nature of the information and the reason it was collected.

If you do not wish to receive text messages, phone calls, or emails from us or our partners for service-related follow-up, you may request to opt out by calling (224) 351-9593. Even if you opt out of certain communications, we may still contact you as reasonably necessary to respond to a request you initiated, complete a service-related interaction, or comply with legal obligations.

This website is not directed to children, and we do not knowingly collect personal information from children through the website. If information is believed to have been submitted by or about a child inappropriately, steps may be taken to delete or restrict such information as appropriate.

This website may contain links to third-party websites, platforms, or tools that are not controlled by RiverSmart Appliance Repair. We are not responsible for the privacy, security, content, or practices of third-party websites or services. Your use of any third-party website or service is subject to that third party’s own terms and privacy practices.

Residents of certain states may have privacy rights under applicable law, which can include rights to request access to certain personal information, request deletion of certain personal information, request correction of certain information, or request information about how personal information is used or disclosed, subject to applicable exceptions and verification requirements. Any such rights will be handled as required by applicable U.S. law. We may take reasonable steps to verify the identity of any person making a privacy-related request before responding.

By using this website, calling us, submitting a service request, or otherwise communicating with us, you agree that any dispute, claim, or controversy related in any way to the website, its content, any communication arising from the website, or any services requested through the website will first be addressed exclusively through direct good-faith negotiation. You agree to waive any right to sue, file a lawsuit, participate in a class action, or pursue any legal or equitable action beyond direct negotiation with respect to such disputes to the fullest extent permitted by applicable law.

You further agree that, to the fullest extent permitted by applicable law, any compensation, damages, recovery, or remedy of any kind arising out of or related to the website, any service request, any communication, or any services shall be limited to a maximum of $100 in total. This limitation applies regardless of the nature of the claim, whether based in contract, tort, statute, equity, negligence, strict liability, or any other theory.

You also agree that each party shall bear its own legal fees, costs, and expenses in connection with any dispute, claim, or controversy related to the website or services, regardless of outcome, and that no party shall seek recovery of attorneys’ fees, expert fees, court costs, or related expenses from the other, except where such a limitation is prohibited by applicable law.

To the fullest extent permitted by law, the website and all information provided through it are offered on an “as is” and “as available” basis without warranties of any kind, express or implied. We do not warrant that the website will be uninterrupted, error-free, secure, or free of viruses or harmful components, or that any information submitted through the website will always be successfully delivered or received.

We may update or revise this Privacy Policy from time to time to reflect changes in business practices, technology, legal requirements, or website functionality. Any updated version will apply when posted on the website. Your continued use of the website or continued communication with us after changes are posted constitutes your acceptance of the revised Privacy Policy.

If you do not agree with this Privacy Policy or any of its terms, including the communication consent, information-sharing practices, dispute limitations, damages cap, and legal fee provisions described above, you should not use this website, submit any form, or contact us for service through the website.